Operations Manager – BXR Marylebone

The Operations Manager is responsible for the seamless day-to-day running of the club, ensuring exceptional standards across all front-of-house, cleaning, maintenance, and operational functions. This role plays a key part in delivering a premium member experience aligned with the high standards of BXR Marylebone.

Key Responsibilities:

Front of House Management:

Lead the reception team to ensure all member interactions are professional, welcoming, and reflect BXR's premium service standards. Support the team by covering shifts when necessary and taking on Duty Manager responsibilities as required.

Conduct regular one-to-one meetings with the FOH team to ensure ongoing training and uphold the standards of a premium luxury club.

Prepare the FOH rota, ensuring adequate coverage while maintaining cost efficiency.

Motivate the team to actively seek and encourage Google reviews.

Deliver on KPIs related to Grab & Go services and merchandise sales.

Perform weekly checks of the First Aid Kit to ensure compliance and readiness.

Monitor and ensure that all daily checks are completed and up to date.

Carry out regular checks of gym tidiness - this is a task for the FOH team when there is no fitness team on shift.

Cleaning & Hygiene Standards:

Manage and coordinate the cleaning team to maintain impeccable cleanliness and hygiene throughout the club, including studios, changing rooms, and communal areas.

Create and manage the cleaning team rota, ensuring consistent coverage at all times.

Monitor and maintain the quality of cleaning throughout the club.

Track the usage of amenities to prevent over-ordering and ensure supplies are consistently stocked.

Oversee towel deliveries and control associated costs.

Maintenance & Facilities Oversight:

Conduct regular checks of all facilities and equipment, liaise with contractors and maintenance providers to ensure timely repairs and upkeep.

Conduct a full walk around of the club first thing in the morning upon arrival.

Communicate with contractors and arrange necessary maintenance promptly.

Operational Excellence:

Implement and monitor daily operational procedures, health and safety protocols, and compliance with relevant regulations.

Team Leadership:

Recruit, train, and motivate operational staff, fostering a culture of accountability, collaboration, and excellence.

Stakeholder Collaboration:

Work closely with the General Manager and department leads to align operations with wider business goals and member expectations.

Budget & Resource Management:

Assist in managing operational budgets, inventory, and supplier relationships to ensure cost-effective, high-quality service delivery.

Key Skills & Attributes:

Strong leadership and team management skills

Attention to detail and high operational standards

Proactive problem-solving and decision-making

Excellent communication and interpersonal abilities

Please email sandra@bxrlondon.com your CV & cover letter.