Front of House Role

BXR London are looking for a supervisor to support our Operations Manager and help deliver a smooth, high-performing Front of House (FOH) experience.

KEY RESPONSIBILITIES

Shift Management: Assist with the rota, cover shifts when needed.

Support: Be the go-to for the reception team, ensuring top service & accountability

Duty Manager: Oversee club operations during shifts, keeping all areas, especially studios - safe, smooth running & ready for members.

PERFORMANCE

Drive key FOH metrics: Google Reviews | Merchandise Sales | Grab & Go Sales

Customer Experience: Maintain a welcoming, professional atmosphere

Collaboration: Work closely with the Operations Manager to meet daily targets.

WHAT WE ARE LOOKING FOR

Previous Reception/FOH experience (fitness, hospitality, or retail)

Strong organisational & rota management skills

Results-driven, sales-focused, and passionate about customer service & team motivation

Location: BXR Marylebone

Hours: 40 per week (including weekends & bank holidays)

Reports to: Operations Manager

Email: Sandra@bxrlondon.com